fREQUENTLY ASKED QUESTIONS
We are a technology company that works with many of the world’s leading brands to help them run their online product sampling campaigns. We have created ProductSamples.com as a community for brands and consumers to interact, sample, and share feedback. We hope you join us in becoming a PSInsider.
You have the right to find out what information we hold about you, and the right to be forgotten. If you wish to delete your account you can do so within the Profile section of your Account Settings.
It can take a while for samples to be delivered, but here are some helpful tips if you still haven’t received it.
If your order has been approved, we will send you a confirmation email shortly after.
Your confirmation email will include an Order ID which you can use to track your order at track.sopost.com.
Please bear in mind that it can take a few days to be shipped and up to 3 weeks to be delivered. If you still haven’t received your order, remember to check with your local sorting office for any undelivered items.
Our brand partners are more than happy for you to share your photos and honest feedback about the samples you receive from them, so feel free to share your thoughts on social media or your blog.
Don’t forget to tag @productsamples_dotcom on Instagram, ProductSamples.com on Facebook and LinkedIn, @ProductSamples.com on TikTok, and ProductSamples on Snapchat.
We will email you with offers when we have samples that match your profile and interests. The more questions you fill out on your questionnaire, the more likely we will be in sending out offers for samples. Keep an eye out on your inbox.
The sampling campaigns that our brand partners run do not require you at any point to pay for your sample or for its shipping.
Neither ProductSamples.com or our brand partners will ask you for any payment information.
Our brand partners provide their samples for free because they want you to experience their product and share your valuable feedback with them. This is so they can learn how to best grow the number of customers that love their product and their brand.
To ensure everyone who engages with our sampling campaigns has a fair chance, we limit orders to one per person, and on some occasions, one order per household. This is on a per campaign basis.
When you submit an order to us, you provide us with your postal address and your email address. We also record your IP address of the device you used to submit the order. To be clear, we treat your IP address information as Personal Data, and we have controls in place to ensure that this data is secure. You can read more about this in our Privacy Notice.
We will send you a confirmation email once your order’s been approved. To ensure everyone who engages with our sampling campaigns has a fair chance, we limit orders to one per person and not all orders are approved. You can learn more about how orders are approved here.
Once your order has been approved, you can track your order by following these steps:
- Go to track.sopost.com.
- Enter your Order ID from the confirmation email you received to say that your order was approved.
Your Order ID will look something like EU1057PSTNVDA or US1157AZNFDVE.
Please bear in mind that orders can take a few days to be shipped and do sometimes take a few weeks to get through the postal network.
Our brand partners love to hear your feedback and read your reviews, so we send a reminder around two to three weeks after your sample leaves our warehouses. These two weeks gives you enough time to receive it and to properly try it out.
Look out for the email asking for your feedback – it’ll contain a link to a form where you can let the brand know what you thought.
Based on the address details that you enter into the form, if your order is the only one for a given postcode/zip code, we’ll automatically approve your order.
However, if there is more than one order for the postcode/zip code that you gave us – for example if a neighbour also submitted an order – then it requires manual approval.
We have some rather helpful staff members whose job it is to look at all of the orders for a given postcode requiring manual approval. Using the postal address, email address, and IP address, our staff will make an informed decision about whether to approve your order. The staff who make these decisions have all received appropriate data protection training, GDPR training, and training to ensure we uphold our own information security controls.
Depending on the campaign, if your order matches the rule of one per person or one per household, it will be approved. It will then be sent to fulfilment for delivery to the address that you submitted.
To ensure that we’re able to deliver samples successfully, we verify the address that you enter against our database. However, sometimes there are cases where your address may fail to be recognised. The most common reason for this is if your postal or ZIP code is relatively new.
We do regularly update our database to ensure as many people’s addresses can be verified. However, if you’re still struggling to request your sample, we recommend entering a work address as an alternative delivery location.
You can edit your delivery address at any point within your account area. However, once you’ve submitted your order, unfortunately, your address can’t be changed. This is because your order starts being processed for approval and delivery as soon as you’ve submitted it.
It is rare that a sample is received in less than pristine condition, but it can happen. We are sorry we are not able to offer a replacement as there are limited free samples available.
